Knowledge base Articles Useful articles about helpdesks, customer support and happy customers Topic Comments Views Latest Activity 5 Tips for Great Sales 0 2620 1/7/2015 8 Customer Service Small Things That Make Big Impression pt. 2 0 6498 6/18/2014 8 Customer Service Small Things That Make Big Impression pt.1 0 7212 6/18/2014 5 Ways to Increase Sales 0 2639 6/12/2014 10 Ways to Attract New Clients pt.2 0 2527 6/6/2014 10 Ways to Attract New Clients pt.1 0 2457 5/30/2014 3 Ways to Attract New Customers and Keep Old Ones 0 2603 5/22/2014 15 Skills Every Customer Service Employee Should Have pt.3 0 2501 5/16/2014 15 Skills Every Customer Service Employee Should Have pt.2 0 3371 5/15/2014 15 Skills Every Customer Service Employee Should Have pt.1 0 4679 5/7/2014 3 Steps to Dealing With an Angry Customer 0 2234 4/30/2014 3 Benefits of Using SaaS Helpdesk 0 3193 4/29/2014 3 Easy Tips for a Seamless Customer Service 0 2545 4/24/2014 3 Benefits From Using Social Media 0 2475 4/17/2014 3 Ways to Make Your Customers More Loyal 0 2058 4/15/2014 3 Customer Service Mistakes You Do 0 2049 4/10/2014 5 Tips for Rejecting but not Losing the Customer 0 2427 4/9/2014 3 Tips for Creating Fans of Your Company 0 2970 3/20/2014 The 3 Foundations of the Good Customer Service 0 2402 3/19/2014 4 Things Good Customer Service Agents Don't Do 0 2403 3/17/2014 7 Examples of Awesome Customer Service 0 3184 3/14/2014 12 of the Worst Customer Service Answers pt.2 0 1885 3/13/2014 12 of the Worst Customer Service Answers pt.1 0 2075 3/12/2014 Live Chat or Phone - Which One is Better 0 2308 3/11/2014 10 Tips for Customer Satisfaction 0 2550 3/6/2014 11 Tips for Live Chat Agents pt.2 0 2524 2/20/2014 11 Tips for Live Chat Agents pt.1 0 5678 2/18/2014 5 Reasons Why Companies Can't Handle Customer Service 0 2715 2/12/2014 4 Best Cloud Computing Practices 0 1941 2/11/2014 The 5 Types Of Customers 0 3387 2/10/2014 5 Mistakes You Can Make When Using the Cloud 0 2486 2/6/2014 Customer Feedback - the Mistakes You Make With It 0 2796 2/5/2014 What Every Potential Customer Wants to Hear 0 2731 1/17/2014 Live Chat Mistakes You Want to Avoid 0 2161 1/16/2014 Customer Service of the Future 0 2095 1/15/2014 Building the Best Customer Service Team 0 2748 1/14/2014 Inspiring Customer Service Quotes pt.2 0 2797 1/13/2014 Inspiring Customer Service Quotes pt.1 0 5385 1/9/2014 Cloud Computing Trends 2014 0 2161 1/8/2014 Customer Service Trends 2014 0 2762 1/6/2014 Developing a Customer Service Plan 0 2346 12/13/2013 9 FAQs about Software as a Service (SaaS) pt.2 0 2292 12/12/2013 5 Ingredients of the Perfect Customer Service 0 2225 12/11/2013 9 FAQs about Software as a Service (SaaS) pt.1 0 2508 12/10/2013 4 Reasons Live Chat Has the Potential to Make Your Business Successful 0 4112 12/9/2013 How to Handle the Situation: Difficult Customers pt.2 0 2147 12/4/2013 How to Handle the Situation: Difficult Customers 0 3035 11/28/2013 Advantages of Cloud Computing 0 5495 11/21/2013 3 Signs You're Doing Your Customer Service Job Wrong 0 2588 11/14/2013 6 Tricks for Smooth Customer Meetings 0 2191 11/12/2013 4 Tips on How to Focus on Customers 0 3039 11/11/2013 4 Great Examples of Social Media Customer Service 0 2458 11/8/2013 How to Drive Customers to Your Door 0 2507 10/30/2013 5 Tips to Effective Selling 0 2081 10/28/2013 Getting Back a Customer 0 3016 10/22/2013 Help Desk Software - Benefits for All 0 1960 10/15/2013 5 Signs You Need to Get Rid of This Client 0 2185 10/14/2013 4 Words With Great Impact on Sales 0 2356 10/14/2013 4 Things You Need to Forget When Advertising on Facebook 0 2580 10/11/2013 4 Tips for a Good Self-promotion 0 2239 10/10/2013 3 Old School Bazaar Selling Tips 0 5148 10/8/2013 Customer Value - How to Calculate it 0 2567 10/7/2013 Through the 9 Circles of Customer Service Hell 0 3917 9/18/2013 3 Of The Worst Customer Service Cases 0 2390 9/10/2013 The 4 Laws Of Customer Service 0 4069 9/9/2013 8 Benefits Of Live Chat Support 0 4260 9/5/2013 On Premise Help Desk vs. Cloud-based Help Desk 0 2432 9/3/2013 Do Customers Trust You? 0 1799 8/30/2013 The 5 Sins of Customer Service 0 2662 8/28/2013 The 5 Questions Of A Sale 0 1855 8/21/2013 Live Chat = Happy Customers 0 2313 8/8/2013 4 Factors To Consider When Implementing Live Chat Support 0 4167 8/8/2013 The Dos and Don'ts of Customer Retention 0 2103 8/7/2013 Deliver the Best Customer Experience in 3 Steps 0 3123 8/5/2013 Top 5 Bad Things To Say To A Customer 0 3708 8/2/2013 5 Self-defeating Sales Strategies 0 1915 7/31/2013 It is not too late for your business to go social 0 2038 7/30/2013 3 Ways To Not Repell Customer From Buying 0 1839 7/24/2013 How To Make Companies Buy From You 0 1929 7/4/2013 6 Tips For the Best Customer Service 0 2521 7/1/2013 4 Big Mistakes When Working With Clients 0 1647 6/27/2013 How to Raise the Price 0 1740 6/25/2013 4 Easy Ways To Drive Customers Away (Which You Should Avoid) 0 1684 6/20/2013 3 Tips For Keeping Customers 0 2357 6/20/2013 The 5 Types of Complaints 0 1944 6/18/2013 The 4 Hazards of Social Media 0 1699 6/3/2013 More Customer Types You Should Not Bother With 0 1849 5/29/2013 How to Write the Perfect Welcome Email 0 1812 5/27/2013 How to Fire a Customer 0 1681 5/23/2013 A Guide to Responding to Negative Comments on Social Media 0 2020 5/21/2013 Customer Types You Should Not Bother With 0 1995 5/15/2013 5 Reasons For a Social Customer Service 0 1994 4/25/2013 4 Ways to Get Customer Feedback 0 1977 4/23/2013 3 Current Important Customer Service Factors 0 3944 4/19/2013 Main Categories of Customer Satisfaction 0 2048 4/18/2013 4 Customer Service Tips That Can Make The Difference For Your Business 0 2028 4/16/2013 Web-Based Help Desk Software is the Best Choice 0 2114 4/10/2013 Improving Your Service Desk 0 2314 4/8/2013 The 10 Principles of Great Customer Service 0 2099 3/12/2013 Top 3 Customer Service Mistakes 0 1896 2/27/2013 Components of Cloud Computing 0 3890 2/24/2013 20 Ways to Intensify Your Customer Service 0 1780 2/15/2013 10 Tips for Positive Customer Experience 0 2021 2/12/2013 The Myths of Customer Service 0 1888 2/4/2013 3 (wrong) Things About Customer Service You Know 0 1795 2/3/2013 3 Ways To Drive a Customer Mad 0 2094 1/31/2013 The 3 Golden Rules of Social Media Customer Service 0 1931 1/30/2013 5 of the Best Customer Support Examples 0 108426 1/29/2013 Top 10 Customer Service Trends 2013 Pt.2 0 2058 1/24/2013 Top 10 Customer Service Trends 2013 Pt.1 0 2169 1/23/2013 5 Types of Dangerous Help Desk Customers 0 1759 1/22/2013 5 Things You Can Do To Improve Service 0 2029 12/28/2012 Why you should use Cloud Service Desk for your business 0 4023 12/27/2012 How To Create An Effective Knowledge Base (or some tips on it) 0 2414 10/29/2012 Tips For Managing Stress (For Help Desk Proffesionals) 0 2179 10/25/2012 Key Features Of a Help Desk Software 0 2194 10/18/2012 The Best Benefits From Using Help Desk Solutions 0 2009 10/17/2012 Best help desk practices 0 2318 10/2/2012 Reducing the number of Help desk tickets 0 1907 10/2/2012 Social Media Customer Service Tips 0 2221 9/24/2012 Customer service trends pt.2 0 1610 9/24/2012 Where are the most satisfied customers in the world 0 1733 9/11/2012 Customer Service Trends pt.1 0 1612 9/11/2012 Important customer service skills 0 1705 8/25/2012 Support Gets Social 0 2933 8/25/2012 Customer Service facts and quotes 0 3334 8/20/2012 Choosing the Right Helpdesk Software 0 1799 8/20/2012 Things To Look For In a SaaS Help Desk 0 1778 8/13/2012 Benefits of using Helpdesk Software 0 2099 8/6/2012 Benefits of the Software-as-a-Service Helpdesk 0 2044 7/30/2012 Why you need a Support Ticket System 0 2134 7/26/2012 Five customer service metrics you should track 0 1922 7/20/2012 The 5 best companies for customer service 0 2344 7/13/2012 How to provide the best customer service 0 2125 7/11/2012 Tips for improving your communicational skills 0 3120 7/6/2012 Examples of bad customer service 0 6197 6/28/2012 When customer service goes funny pt.2 0 1921 6/22/2012 Tips For Great First Impression 0 2126 6/21/2012 When customer service goes funny pt.1 0 2190 6/14/2012 10 Tips for Better Customer Service 0 4026 6/8/2012 How to make customers return? 0 1961 6/5/2012 Four tips on how to keep customer satisfied 0 3407 5/30/2012 Tips on engaging customers 0 3259 5/23/2012 How to use the five stages of grief for improving customer service 0 2127 5/17/2012 Four tips on dealing with angry clients 0 3124 5/14/2012 Three low-cost but efficient ways to improve customer service 0 1967 5/10/2012