Knowledge base Articles Useful articles about helpdesks, customer support and happy customers Topic Comments Views Latest Activity 5 Tips for Great Sales 0 1540 1/7/2015 8 Customer Service Small Things That Make Big Impression pt. 2 0 3218 6/18/2014 8 Customer Service Small Things That Make Big Impression pt.1 0 3639 6/18/2014 5 Ways to Increase Sales 0 1511 6/12/2014 10 Ways to Attract New Clients pt.2 0 1479 6/6/2014 10 Ways to Attract New Clients pt.1 0 1452 5/30/2014 3 Ways to Attract New Customers and Keep Old Ones 0 1476 5/22/2014 15 Skills Every Customer Service Employee Should Have pt.3 0 1416 5/16/2014 15 Skills Every Customer Service Employee Should Have pt.2 0 1834 5/15/2014 15 Skills Every Customer Service Employee Should Have pt.1 0 2717 5/7/2014 3 Steps to Dealing With an Angry Customer 0 1328 4/30/2014 3 Benefits of Using SaaS Helpdesk 0 1985 4/29/2014 3 Easy Tips for a Seamless Customer Service 0 1499 4/24/2014 3 Benefits From Using Social Media 0 1522 4/17/2014 3 Ways to Make Your Customers More Loyal 0 1183 4/15/2014 3 Customer Service Mistakes You Do 0 1218 4/10/2014 5 Tips for Rejecting but not Losing the Customer 0 1404 4/9/2014 3 Tips for Creating Fans of Your Company 0 1523 3/20/2014 The 3 Foundations of the Good Customer Service 0 1541 3/19/2014 4 Things Good Customer Service Agents Don't Do 0 1563 3/17/2014 7 Examples of Awesome Customer Service 0 2110 3/14/2014 12 of the Worst Customer Service Answers pt.2 0 1114 3/13/2014 12 of the Worst Customer Service Answers pt.1 0 1150 3/12/2014 Live Chat or Phone - Which One is Better 0 1352 3/11/2014 10 Tips for Customer Satisfaction 0 1511 3/6/2014 11 Tips for Live Chat Agents pt.2 0 1694 2/20/2014 11 Tips for Live Chat Agents pt.1 0 2783 2/18/2014 5 Reasons Why Companies Can't Handle Customer Service 0 1572 2/12/2014 4 Best Cloud Computing Practices 0 1130 2/11/2014 The 5 Types Of Customers 0 1883 2/10/2014 5 Mistakes You Can Make When Using the Cloud 0 1534 2/6/2014 Customer Feedback - the Mistakes You Make With It 0 1460 2/5/2014 What Every Potential Customer Wants to Hear 0 1554 1/17/2014 Live Chat Mistakes You Want to Avoid 0 1266 1/16/2014 Customer Service of the Future 0 1240 1/15/2014 Building the Best Customer Service Team 0 1486 1/14/2014 Inspiring Customer Service Quotes pt.2 0 1712 1/13/2014 Inspiring Customer Service Quotes pt.1 0 3075 1/9/2014 Cloud Computing Trends 2014 0 1348 1/8/2014 Customer Service Trends 2014 0 1888 1/6/2014 Developing a Customer Service Plan 0 1507 12/13/2013 9 FAQs about Software as a Service (SaaS) pt.2 0 1488 12/12/2013 5 Ingredients of the Perfect Customer Service 0 1408 12/11/2013 9 FAQs about Software as a Service (SaaS) pt.1 0 1583 12/10/2013 4 Reasons Live Chat Has the Potential to Make Your Business Successful 0 2481 12/9/2013 How to Handle the Situation: Difficult Customers pt.2 0 1259 12/4/2013 How to Handle the Situation: Difficult Customers 0 1808 11/28/2013 Advantages of Cloud Computing 0 3176 11/21/2013 3 Signs You're Doing Your Customer Service Job Wrong 0 1499 11/14/2013 6 Tricks for Smooth Customer Meetings 0 1313 11/12/2013 4 Tips on How to Focus on Customers 0 2011 11/11/2013 4 Great Examples of Social Media Customer Service 0 1612 11/8/2013 How to Drive Customers to Your Door 0 1595 10/30/2013 5 Tips to Effective Selling 0 1212 10/28/2013 Getting Back a Customer 0 1744 10/22/2013 Help Desk Software - Benefits for All 0 1157 10/15/2013 5 Signs You Need to Get Rid of This Client 0 1306 10/14/2013 4 Words With Great Impact on Sales 0 1499 10/14/2013 4 Things You Need to Forget When Advertising on Facebook 0 1389 10/11/2013 4 Tips for a Good Self-promotion 0 1366 10/10/2013 3 Old School Bazaar Selling Tips 0 2813 10/8/2013 Customer Value - How to Calculate it 0 1450 10/7/2013 Through the 9 Circles of Customer Service Hell 0 2230 9/18/2013 3 Of The Worst Customer Service Cases 0 1519 9/10/2013 The 4 Laws Of Customer Service 0 2133 9/9/2013 8 Benefits Of Live Chat Support 0 2553 9/5/2013 On Premise Help Desk vs. Cloud-based Help Desk 0 1529 9/3/2013 Do Customers Trust You? 0 1071 8/30/2013 The 5 Sins of Customer Service 0 1652 8/28/2013 The 5 Questions Of A Sale 0 1076 8/21/2013 Live Chat = Happy Customers 0 1529 8/8/2013 4 Factors To Consider When Implementing Live Chat Support 0 2549 8/8/2013 The Dos and Don'ts of Customer Retention 0 1084 8/7/2013 Deliver the Best Customer Experience in 3 Steps 0 2188 8/5/2013 Top 5 Bad Things To Say To A Customer 0 2304 8/2/2013 5 Self-defeating Sales Strategies 0 1121 7/31/2013 It is not too late for your business to go social 0 1137 7/30/2013 3 Ways To Not Repell Customer From Buying 0 1074 7/24/2013 How To Make Companies Buy From You 0 1132 7/4/2013 6 Tips For the Best Customer Service 0 1408 7/1/2013 4 Big Mistakes When Working With Clients 0 1013 6/27/2013 How to Raise the Price 0 999 6/25/2013 4 Easy Ways To Drive Customers Away (Which You Should Avoid) 0 1007 6/20/2013 3 Tips For Keeping Customers 0 1190 6/20/2013 The 5 Types of Complaints 0 1087 6/18/2013 The 4 Hazards of Social Media 0 987 6/3/2013 More Customer Types You Should Not Bother With 0 1156 5/29/2013 How to Write the Perfect Welcome Email 0 1127 5/27/2013 How to Fire a Customer 0 1076 5/23/2013 A Guide to Responding to Negative Comments on Social Media 0 1345 5/21/2013 Customer Types You Should Not Bother With 0 1225 5/15/2013 5 Reasons For a Social Customer Service 0 1262 4/25/2013 4 Ways to Get Customer Feedback 0 1151 4/23/2013 3 Current Important Customer Service Factors 0 2729 4/19/2013 Main Categories of Customer Satisfaction 0 1214 4/18/2013 4 Customer Service Tips That Can Make The Difference For Your Business 0 1196 4/16/2013 Web-Based Help Desk Software is the Best Choice 0 1361 4/10/2013 Improving Your Service Desk 0 1255 4/8/2013 The 10 Principles of Great Customer Service 0 1399 3/12/2013 Top 3 Customer Service Mistakes 0 1242 2/27/2013 Components of Cloud Computing 0 2136 2/24/2013 20 Ways to Intensify Your Customer Service 0 1177 2/15/2013 10 Tips for Positive Customer Experience 0 1267 2/12/2013 The Myths of Customer Service 0 1197 2/4/2013 3 (wrong) Things About Customer Service You Know 0 1140 2/3/2013 3 Ways To Drive a Customer Mad 0 1214 1/31/2013 The 3 Golden Rules of Social Media Customer Service 0 1261 1/30/2013 5 of the Best Customer Support Examples 0 2383 1/29/2013 Top 10 Customer Service Trends 2013 Pt.2 0 1396 1/24/2013 Top 10 Customer Service Trends 2013 Pt.1 0 1498 1/23/2013 5 Types of Dangerous Help Desk Customers 0 1105 1/22/2013 5 Things You Can Do To Improve Service 0 1307 12/28/2012 Why you should use Cloud Service Desk for your business 0 2313 12/27/2012 How To Create An Effective Knowledge Base (or some tips on it) 0 1634 10/29/2012 Tips For Managing Stress (For Help Desk Proffesionals) 0 1564 10/25/2012 Key Features Of a Help Desk Software 0 1434 10/18/2012 The Best Benefits From Using Help Desk Solutions 0 1261 10/17/2012 Best help desk practices 0 1247 10/2/2012 Reducing the number of Help desk tickets 0 1256 10/2/2012 Social Media Customer Service Tips 0 1598 9/24/2012 Customer service trends pt.2 0 1012 9/24/2012 Where are the most satisfied customers in the world 0 1086 9/11/2012 Customer Service Trends pt.1 0 998 9/11/2012 Important customer service skills 0 1089 8/25/2012 Support Gets Social 0 1750 8/25/2012 Customer Service facts and quotes 0 2182 8/20/2012 Choosing the Right Helpdesk Software 0 1171 8/20/2012 Things To Look For In a SaaS Help Desk 0 1152 8/13/2012 Benefits of using Helpdesk Software 0 1260 8/6/2012 Benefits of the Software-as-a-Service Helpdesk 0 1344 7/30/2012 Why you need a Support Ticket System 0 1503 7/26/2012 Five customer service metrics you should track 0 1305 7/20/2012 The 5 best companies for customer service 0 1582 7/13/2012 How to provide the best customer service 0 1340 7/11/2012 Tips for improving your communicational skills 0 2014 7/6/2012 Examples of bad customer service 0 4897 6/28/2012 When customer service goes funny pt.2 0 1298 6/22/2012 Tips For Great First Impression 0 1207 6/21/2012 When customer service goes funny pt.1 0 1391 6/14/2012 10 Tips for Better Customer Service 0 3209 6/8/2012 How to make customers return? 0 1332 6/5/2012 Four tips on how to keep customer satisfied 0 2047 5/30/2012 Tips on engaging customers 0 1967 5/23/2012 How to use the five stages of grief for improving customer service 0 1433 5/17/2012 Four tips on dealing with angry clients 0 1981 5/14/2012 Three low-cost but efficient ways to improve customer service 0 1348 5/10/2012