3 Benefits of Using SaaS Helpdesk

Submitted 4/29/2014 by Kaloyan Georgiev

Using a nice Software-as-a-Service is a must for companies with big eMail flow or companies that just want to make the best out of their customer service. It's unnecessary to say that these are the companies that are on the road to success. But if you think that the only benefit from using a SaaS helpdesk is the easier email management, you are overlooking some diamonds in the dirt. Let's see what are some additional benefits:

1. Relax, we took care of it - every software (and everything else, actually) get's old with time passing by. However, with occasional updates, patches and fixes you can keep your software up to date. But what if you don't have the skills or the time to make those upgrades? The SaaS helpdesk has you covered. Everything you need to keep your software fresh and working is provided by the provider of the helpdesk. That's right, you don't need to worry about security, upgrades and all that stuff - all has been taken care of by the seller. If something goes wrong - all your information is kept secure on the hi-tech servers of the provider which are always equipped with the best technology and the best engineers that guarantee perfect security;

2.  Easy to use (from anywhere) - the Software-as-a-Service helpdesk is ready to use as soon as you purchase it (or in eStreamDesk's case - as soon as you create you account) and since it's on the Cloud - you can use it from anywhere. This is extremely useful if you or your agents are often on the way. No need to be in the office, no security problems - all you need to do is log in the system and do your work from the place you are in the moment;

3. No more big spending (on software, however) - SaaS helpdesk is cheaper by the self-hosted helpdesk. Most such softwares use the simple but genius thing called "tiered pricing". With it, you can choose the exact features of the software you want to use and every other aspect of it. This means no more paying for stuff you don't use or you don't need. You pay for exactly what you use and you an always make changes if you think that you don't use a given feature. Also, you can create the perfect payment plan for your company and cut some costs. 

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2. 6 Tips For the Best Customer Service

3. Components of Cloud Computing