Using a nice Software-as-a-Service is a must for companies
with big eMail flow or companies that just want to make the best out of their
customer service. It's unnecessary to say that these are the companies that are
on the road to success. But if you think that the only benefit from using a
SaaS helpdesk is the easier email management, you are overlooking some diamonds
in the dirt. Let's see what are some additional benefits:
1. Relax, we took care of it - every software (and
everything else, actually) get's old with time passing by. However, with
occasional updates, patches and fixes you can keep your software up to date.
But what if you don't have the skills or the time to make those upgrades? The
SaaS helpdesk has you covered. Everything you need to keep your software fresh
and working is provided by the provider of the helpdesk. That's right, you
don't need to worry about security, upgrades and all that stuff - all has been
taken care of by the seller. If something goes wrong - all your information is
kept secure on the hi-tech servers of the provider which are always equipped
with the best technology and the best engineers that guarantee perfect
security;
2. Easy to use (from
anywhere) - the Software-as-a-Service helpdesk is ready to use as soon as you
purchase it (or in eStreamDesk's case - as soon as you create you account) and
since it's on the Cloud - you can use it from anywhere. This is extremely
useful if you or your agents are often on the way. No need to be in the office,
no security problems - all you need to do is log in the system and do your work
from the place you are in the moment;
3. No more big spending (on software, however) - SaaS
helpdesk is cheaper by the self-hosted helpdesk. Most such softwares use the
simple but genius thing called "tiered pricing". With it, you can
choose the exact features of the software you want to use and every other
aspect of it. This means no more paying for stuff you don't use or you don't
need. You pay for exactly what you use and you an always make changes if you
think that you don't use a given feature. Also, you can create the perfect
payment plan for your company and cut some costs.
More interesting stories:
1. On Premise Help Desk vs. Cloud-based Help Desk
2. 6 Tips For the Best Customer Service
3. Components of Cloud Computing