-          user-defined priorities to the requests;

-          activity tracking;

-          generating a history of a specific event or problem;

-          internal knowledge base for diagnosing problems and self-service;

-          option for customization;

-          security of the data at all levels;

-          tools for identifying trends and rates of customer requests;

-          social media integration;

-          developer friendly – you can integrate the service with your own site or software;

-          google apps and analytics integration;

-          providing daily reports and statistics;

-          web-based – you can work from anywhere;

-          easy and intuitive to use;