Knowledge base Articles The Myths of Customer Service The Myths of Customer Service Submitted 2/4/2013 by Kaloyan Georgiev The customer is always right or always wrong; Quality products don’t need quality customer service; Common sense is actually a very good customer service; “Good customer service” is the same thing for everyone; Putting up with customers means you are doing great with your business; Keeping customers is more important than getting new ones; Bad news gets to more people than good news (and impressions…); Unhappy customers will stay unhappy with you product no matter what you do; Clients should be patient – you can fix it all overnight! If your prices are low enough – you wont need customer service; If a customer likes you – it doesn’t matter what type of customer service you provide; Everybody can be good at customer service; There is no need of personal touch; If it isn’t broken – don’t fix it; If you under-promise, but over-deliver – you are doing a great job at customer service; You can satisfy everybody. Everybody.