It is a known fact that a company can not function properly
without a stable flow of customers. Often, we neglect current customers while
focusing on attracting new clients. The opposite is also true - excessive
focusing on current customers might stay in the way of finding some new ones. But
here is a way to achieve both. We call it "The Balance". Let's check
out some tips for effective attracting of new customers while keeping the
current ones:
1. Customer service - one of the most effective tools when
it comes to keeping customers loyal is the perfect customer service. The
initial purchase of your product or service depends on the quality and price of
it, but good attitude and help are the core of every loyal business relationship.
However, there are not many companies that advertise their good customer
service or use it as an instrument to attract new customers. But since the
social media engagement of customers gets more and more active, they have the
option to communicate with companies long before they even have made a decision
to purchase their products. And with some good attitude you can always turn a
potential customer into a real one;
2. Discounts - one of the main reasons people change
companies or vendors is the fact that they received a better proposal. It is
better mostly because of the lower prices or bigger amount of services. Giving
discounts can lead to attracting new customers but also to loosing current
ones. The Balance is in giving discounts to both. Create a promotion where
every new client gets a discount or uses your service for free for a limited
time and combine this with a good loyal customers program where your loyal
customers also receive discounts or other perks for working with for so long;
3. References - one of the most difficult things for a new
business is finding your first customers. But if you are good at what you do
and advertise enough, sooner you will find some customers. The thing to
remember here is - even one satisfied customer can attract a whole lot more. Just
because this is the best advertising - satisfied customers. Show you current
customers that you care not only about your business but also about their needs
and that you will always supply them with the best products and services and
sooner or later they will share this good experience with friends, family and business
partners. Also, the satisfied customer is more likely to give a good reference
about your company online.
More articles on the topic:
1. Four tips on how to keep customer satisfied;
2. Tips on engaging customers;
3. The 4 Laws Of Customer Service;