So, you want to own a help desk software? Buying and installing one on your own business' servers feels like the right thing to do and gives you the feeling of "owning", which gives you the feeling of security. This, however, has a quite too little substance behind it. Yes, you will pay a one time fee and no ongoing rentals or fees, but this is he only good thing about buying a help desk software. That's about it.
On the other hand, the web-based help desk software is hosted on the provider's servers and functions over the internet to provide you with the best help desk solutions suitable for your business. And here comes the best part - the one, who is responsible for the maintenance of the product is the supplier. And because he is the supplier, he has the thorough expertise to maintain it's product to the highest levels possible. Ensuring that your help desk software has the maximum up time and reliability is one of the core business operations of the provider and he provides all the attention and skill required to do so. And it is done with the speed of the light. The experienced engineers of the supplier are always there to make sure any downtime is minimized. But if you own your help desk software - you are responsible to maintain it working and in proper shape. Yes, the maintenance of the software becomes one among thousands other tasks.
When it comes to upgrading, web-based help desk software also take s the first place. The upgrades are easily installed and the software is always up to date , offering dull benefits and features all the time.
It is true that using a web-based help desk software comes with periodic fees and rental charges which are an ongoing flow, but these are actually operational costs, not a capital expenses, so your business can take advantage of them for tax purposes. Also, since most of the providers give you a choice between different packages with different features and therefore - different prices, you can easily control your financial outflow.
There are many more benefits of using web-based help desk software, but one thing is for sure - resistance is futile :). And unfounded. Access to professional support and assistance is always a good thing.