Inspiring Customer Service Quotes pt.1

Submitted 1/9/2014 by Kaloyan Georgiev

Do you need some additional inspiration for your customer service year? Here is some:

1. “In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.” – Jeff Bezos

2. “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” – Mahatma Gandhi

3. “The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” – Richard Branson

4. “Every day we’re saying, ‘How can we keep the customer happy? How can we get ahead in innovation by doing this?’… because if we don’t, somebody else will.” – Bill Gates

5. “Here is a powerful yet simple rule. Always give people more than they expect to get.” – Nelson Boswell

6. “Customer service represents the heart of a brand in the hearts of its customers” – Kate Nasser

7. "The goal as a company is to have customer service that is not just the best but legendary." - Sam Walton

8. "It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change." - Charles Darwin

9. "It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages." - Henry Ford

10. “Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.” - Marilyn Suttle

11. “A complaint is a unique opportunity to strengthen the relationship with the client.” - Kevin Kelly

12. “*Customer service* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in future.” - Mokokoma Mokhonoana

More articles:

1. The 4 Laws Of Customer Service

2. Through the 9 Circles of Customer Service Hell

3. 3 Tips For Keeping Customers