Why you need a Support Ticket System

Submitted 7/26/2012 by Level 2 Support

How much time do you spend every day answering mails? Yes, it is probably a lot. When a Support Ticket System comes to mind, most people ask themselves do they really need it. But when you take the time to think about the answer of the question you will come to the conclusion that you actually put a lot of work in answering clients’ questions. This is why you need a Support Ticket System – with it you can easily reduce the time for answering emails and get to do something else.

Next question you need to ask yourself is – do you think your customers ask the same questions quite frequently? By installing a support ticket system you can wipe out those same questions with one easy move – you just fill the database of the support ticket software and your clients will get the answer upfront, which is the perfect “win-win” situation – both you and your customers save time. Plus, you get to see the right patterns in your customers’ questions helping you improve your product or service.

Do you depend on mails for sales pitches always waiting for the next customer who is thinking about buying your product? Support Ticket Systems help you with a solution to this problem, too. By using the database you can display all their concerns for your product, so they can make up their mind faster, which will dramatically impact your sales.

Support ticket systems are one of those things who initially look small, but once you have it you just can’t get enough of the benefits from it. Even if you find it beneficial only in terms of timesaving – in the world of business, time is money, so try out a support ticket system for a few months, we are sure that once you go eStreamDesk, you won’t go back.