Knowledge base Feature Requests Ideas and requests for new features. Topic Comments Views Latest Activity copy/paste image or file 0 1711 2/20/2015 unread updates 0 1509 2/20/2015 customer field 1 662 11/17/2014 Add ticket as an Administrator/Agent [DONE] 4 1534 11/3/2014 Is this application still supported? 1 1664 9/5/2014 registered agent updating tickets via email 1 597 5/29/2014 more detailed knowledge base 0 619 4/9/2014 Ability to either CC or Add Users to a Ticket 1 807 3/20/2014 Batch email delete 0 608 3/10/2014 As a helpdesk admin, I would like to sort by user 0 942 2/22/2013 Logo as a link 2 888 2/20/2013 View all tickets with filter : keeping the filter when coming back ti the list 0 858 2/18/2013 Close ticket via e-mail 1 906 2/13/2013 Change ticket ownership 0 813 2/7/2013 Ability to show and/or sort by custom fields in grid view. 0 823 12/19/2012 Notify Requester's superior/manager or another user by group, when their the requester's ticket is assigned 0 782 10/12/2012 Assign ticket through gmail or email client 1 1014 9/30/2012 Export report to csv 6 969 7/24/2012 Agents Needs to have View Access to ALL Tickets [DONE] 7 1306 6/14/2012 CC / BCC reply to tickets 7 1332 5/18/2012 Change the order of Custom Fields 3 879 5/15/2012 Add "treatment" level in addition with the "owner" 3 894 4/18/2012 Allow agents to edit a user from a ticket 1 840 4/3/2012 Edit Priorities 1 814 3/25/2012 Open new tickets from e-mails. 1 953 3/13/2012 iPad App or Mobile View 2 1187 2/17/2012 Simple Reporting Requests 1 966 2/15/2012 Embed Youtube Videos 2 924 1/31/2012 Assign rights to KB's based on usergroups 0 840 1/28/2012 Reports and features 2 982 12/13/2011 Download image from own computer 0 833 12/12/2011 Add bcc / watch topic 2 2048 9/30/2011 Grid view for regular users 0 899 9/28/2011 User task queue / all user task view 0 940 9/23/2011 Mark private comment in different color 0 1458 9/23/2011 Customized Email per Department [DONE] 6 1052 9/19/2011 Merge Tickets from Different user 5 896 9/9/2011 Ability to Customize Grid View with Custom Fields 0 817 9/8/2011 Custom Ticket Status 3 908 9/8/2011 Keep response from department as private. [DONE] 1 1113 8/29/2011 Rule Condition Operators [DONE] 3 1245 8/18/2011 Closed/Solved Ticket Survey [ACCEPTED] 1 811 7/8/2011 Simplify adding users 0 834 5/23/2011 Allow users to store multiple phone numbers per user profile 0 1089 5/23/2011 Allow users to store multiple email addresses per user profile 1 943 5/23/2011 Ability to remove logo once it has been changed 0 962 5/22/2011 Dynamic Dashboard - Active Icons When New Comments Are Added 1 890 5/18/2011 Restricting User Access Via the Web Interface w/ Google Apps 0 926 5/18/2011 Google Apps Profile Picture Link to eStream? 0 819 5/18/2011 Deeper GMAIL Integration: Expose a Button to Create a Ticket 1 955 5/12/2011 Add Auto-Refresh feature to View Tickets Dashboard 1 930 3/23/2011 New Labels for tickets rules 1 858 3/14/2011 Rules for Tickets Fields [DONE] 2 873 3/1/2011 Tickets Fields in datagrid 0 821 3/1/2011 Allow filtering by ticket type on "View Tickets" page 0 781 2/22/2011 Allow different date formats for international customers 2 831 2/22/2011 Icon to indicate ticket type on grid view and detailed view 0 771 2/22/2011 Improve ticketing dates 1 795 2/12/2011 Canned answers and comments with HTML editor ? 2 925 2/6/2011 Data retention 5 938 1/31/2011 Divide customers into group [DONE] 6 1058 1/28/2011 Paid version [DONE] 5 1304 1/27/2011 applying company theme to helpdesk or set own color code for top bar [DONE] 1 941 1/24/2011 Change color scheme? [DONE] 4 1112 1/24/2011 notification for pending topics 0 928 1/24/2011 Titles checks Knowledge base [DONE] 0 878 1/16/2011 Add a TOGGLE for Default Ticket VIew [DONE] 2 862 1/11/2011 Group and asset assignment 0 859 1/7/2011 Exporting tickets to CSV [CLOSED] 1 1022 1/4/2011 Update Multiple Users from One Ticket [CLOSED] 2 844 12/9/2010 Mobile Access to Tickets/KB [ACCEPTED] 3 1053 12/5/2010 Daily Timer rule trigger 0 811 12/4/2010 HTTPS connection [DONE] 4 1154 12/3/2010 Additional (Optional) Fields For Submitting a Ticket [DONE] 3 954 11/29/2010 Romanian translation 1 867 11/29/2010 Keep user session from Google Apps 1 935 11/25/2010 Solution time inserted by Agent and Time Accounting 0 865 11/20/2010 More security log activity information in tickets view. 0 853 11/20/2010 Add "Requester/Name" In Detailed View [DONE] 0 912 11/17/2010 Integrate with Google Contacts & Calendar = Perfection!! 0 1374 11/17/2010 Ticket Rules - ON/OFF switch? [DONE] 3 1034 11/10/2010 Delete? No! [DONE] 3 1108 11/10/2010 Export Open and Pending Projects to XLS or CSV [DONE] 0 963 11/10/2010 Canned Responses available to ALL 1 907 11/7/2010 Need ticket locking 0 1000 10/20/2010 Ability to Re-order Knowledge Base Catagories 0 886 10/18/2010 Italian version would be great [DONE] 0 883 10/14/2010 Add "assign owner" rule action [CLOSED] 3 1309 9/23/2010 Customize the Ticket Form 9 1200 9/20/2010 Local backup or export function [CLOSED] 3 1806 9/13/2010 on duty / off duty [CLOSED] 1 1096 9/10/2010 Display Ticket # when sorted by Detailed/Grid view. [DONE] 1 890 9/10/2010 Show Assigned Department/contact for pending grid view [DONE] 1 1011 9/10/2010 Show Assignee in both Detailed and Grid views [DONE] 2 944 9/10/2010 Ability to Delete Users [DONE] 3 1084 9/7/2010 Modify forms for my local language [DONE] 5 1047 9/7/2010 Reopening resolved and perhaps closed tickets by operator [DONE] 2 980 8/30/2010 Hyperlink Colors to match priority [DONE] 2 1047 8/25/2010 It would be good to assign more than one person to a ticket 1 943 8/23/2010 Custom Fields for categorization [DONE] 1 998 8/19/2010 Consider a field to track time spent on a ticket 2 1083 8/19/2010 User defined links in Knowledge base box 0 927 8/4/2010 add signature 1 1110 7/24/2010 Search by name or ticket # [DONE] 4 1052 7/23/2010 Apply the local Timezone [DONE] 2 1000 7/21/2010 Subtopics in Knowledge Base [CLOSED] 0 1263 7/19/2010 Remove public access 6 4192 7/19/2010 Ability to merge duplicate tickets [DONE] 2 1129 7/19/2010 Case insensitive message rules [DONE] 1 935 7/19/2010 Bulk Action 1 2305 7/16/2010 Add (copy) to Knowledge Base 0 947 7/15/2010 Tickets - Grid View 1 968 7/15/2010 Reporting Tools [ACCEPTED] 6 1307 6/30/2010 Customize Login page 2 1560 4/6/2010