Ideas and requests for new features.

Topic Comments Views Latest Activity
copy/paste image or file 0 2320 2/20/2015
unread updates 0 2037 2/20/2015
customer field 1 918 11/17/2014
Add ticket as an Administrator/Agent [DONE] 4 1751 11/3/2014
Is this application still supported? 1 2223 9/5/2014
registered agent updating tickets via email 1 811 5/29/2014
more detailed knowledge base 0 841 4/9/2014
Ability to either CC or Add Users to a Ticket 1 1028 3/20/2014
Batch email delete 0 819 3/10/2014
As a helpdesk admin, I would like to sort by user 0 1157 2/22/2013
Logo as a link 2 1099 2/20/2013
View all tickets with filter : keeping the filter when coming back ti the list 0 1080 2/18/2013
Close ticket via e-mail 1 1117 2/13/2013
Change ticket ownership 0 1029 2/7/2013
Ability to show and/or sort by custom fields in grid view. 0 1100 12/19/2012
Notify Requester's superior/manager or another user by group, when their the requester's ticket is assigned 0 1031 10/12/2012
Assign ticket through gmail or email client 1 1234 9/30/2012
Export report to csv 6 1201 7/24/2012
Agents Needs to have View Access to ALL Tickets [DONE] 7 1527 6/14/2012
CC / BCC reply to tickets 7 1602 5/18/2012
Change the order of Custom Fields 3 1089 5/15/2012
Add "treatment" level in addition with the "owner" 3 1118 4/18/2012
Allow agents to edit a user from a ticket 1 1061 4/3/2012
Edit Priorities 1 1021 3/25/2012
Open new tickets from e-mails. 1 1163 3/13/2012
iPad App or Mobile View 2 1389 2/17/2012
Simple Reporting Requests 1 1175 2/15/2012
Embed Youtube Videos 2 1130 1/31/2012
Assign rights to KB's based on usergroups 0 1066 1/28/2012
Reports and features 2 1178 12/13/2011
Download image from own computer 0 1059 12/12/2011
Add bcc / watch topic 2 2249 9/30/2011
Grid view for regular users 0 1095 9/28/2011
User task queue / all user task view 0 1173 9/23/2011
Mark private comment in different color 0 1713 9/23/2011
Customized Email per Department [DONE] 6 1276 9/19/2011
Merge Tickets from Different user 5 1095 9/9/2011
Ability to Customize Grid View with Custom Fields 0 1011 9/8/2011
Custom Ticket Status 3 1115 9/8/2011
Keep response from department as private. [DONE] 1 1310 8/29/2011
Rule Condition Operators [DONE] 3 1434 8/18/2011
Closed/Solved Ticket Survey [ACCEPTED] 1 995 7/8/2011
Simplify adding users 0 1022 5/23/2011
Allow users to store multiple phone numbers per user profile 0 1298 5/23/2011
Allow users to store multiple email addresses per user profile 1 1128 5/23/2011
Ability to remove logo once it has been changed 0 1165 5/22/2011
Dynamic Dashboard - Active Icons When New Comments Are Added 1 1074 5/18/2011
Restricting User Access Via the Web Interface w/ Google Apps 0 1111 5/18/2011
Google Apps Profile Picture Link to eStream? 0 1004 5/18/2011
Deeper GMAIL Integration: Expose a Button to Create a Ticket 1 1138 5/12/2011
Add Auto-Refresh feature to View Tickets Dashboard 1 1269 3/23/2011
New Labels for tickets rules 1 1038 3/14/2011
Rules for Tickets Fields [DONE] 2 1050 3/1/2011
Tickets Fields in datagrid 0 993 3/1/2011
Allow filtering by ticket type on "View Tickets" page 0 970 2/22/2011
Allow different date formats for international customers 2 1012 2/22/2011
Icon to indicate ticket type on grid view and detailed view 0 955 2/22/2011
Improve ticketing dates 1 981 2/12/2011
Canned answers and comments with HTML editor ? 2 1113 2/6/2011
Data retention 5 1180 1/31/2011
Divide customers into group [DONE] 6 1264 1/28/2011
Paid version [DONE] 5 1518 1/27/2011
applying company theme to helpdesk or set own color code for top bar [DONE] 1 1135 1/24/2011
Change color scheme? [DONE] 4 1312 1/24/2011
notification for pending topics 0 1113 1/24/2011
Titles checks Knowledge base [DONE] 0 1062 1/16/2011
Add a TOGGLE for Default Ticket VIew [DONE] 2 1047 1/11/2011
Group and asset assignment 0 1053 1/7/2011
Exporting tickets to CSV [CLOSED] 1 1217 1/4/2011
Update Multiple Users from One Ticket [CLOSED] 2 1023 12/9/2010
Mobile Access to Tickets/KB [ACCEPTED] 3 1242 12/5/2010
Daily Timer rule trigger 0 1006 12/4/2010
HTTPS connection [DONE] 4 1339 12/3/2010
Additional (Optional) Fields For Submitting a Ticket [DONE] 3 1136 11/29/2010
Romanian translation 1 1059 11/29/2010
Keep user session from Google Apps 1 1119 11/25/2010
Solution time inserted by Agent and Time Accounting 0 1051 11/20/2010
More security log activity information in tickets view. 0 1043 11/20/2010
Add "Requester/Name" In Detailed View [DONE] 0 1090 11/17/2010
Integrate with Google Contacts & Calendar = Perfection!! 0 1584 11/17/2010
Ticket Rules - ON/OFF switch? [DONE] 3 1214 11/10/2010
Delete? No! [DONE] 3 1310 11/10/2010
Export Open and Pending Projects to XLS or CSV [DONE] 0 1158 11/10/2010
Canned Responses available to ALL 1 1098 11/7/2010
Need ticket locking 0 1176 10/20/2010
Ability to Re-order Knowledge Base Catagories 0 1069 10/18/2010
Italian version would be great [DONE] 0 1066 10/14/2010
Add "assign owner" rule action [CLOSED] 3 1515 9/23/2010
Customize the Ticket Form 9 1395 9/20/2010
Local backup or export function [CLOSED] 3 1984 9/13/2010
on duty / off duty [CLOSED] 1 1276 9/10/2010
Display Ticket # when sorted by Detailed/Grid view. [DONE] 1 1124 9/10/2010
Show Assigned Department/contact for pending grid view [DONE] 1 1203 9/10/2010
Show Assignee in both Detailed and Grid views [DONE] 2 1130 9/10/2010
Ability to Delete Users [DONE] 3 1285 9/7/2010
Modify forms for my local language [DONE] 5 1237 9/7/2010
Reopening resolved and perhaps closed tickets by operator [DONE] 2 1168 8/30/2010
Hyperlink Colors to match priority [DONE] 2 1237 8/25/2010
It would be good to assign more than one person to a ticket 1 1123 8/23/2010
Custom Fields for categorization [DONE] 1 1177 8/19/2010
Consider a field to track time spent on a ticket 2 1326 8/19/2010
User defined links in Knowledge base box 0 1105 8/4/2010
add signature 1 1302 7/24/2010
Search by name or ticket # [DONE] 4 1237 7/23/2010
Apply the local Timezone [DONE] 2 1181 7/21/2010
Subtopics in Knowledge Base [CLOSED] 0 1448 7/19/2010
Remove public access 6 4862 7/19/2010
Ability to merge duplicate tickets [DONE] 2 1312 7/19/2010
Case insensitive message rules [DONE] 1 1121 7/19/2010
Bulk Action 1 2536 7/16/2010
Add (copy) to Knowledge Base 0 1150 7/15/2010
Tickets - Grid View 1 1155 7/15/2010
Reporting Tools [ACCEPTED] 6 1524 6/30/2010
Customize Login page 2 1794 4/6/2010