Reopening resolved and perhaps closed tickets by operator [DONE]

Submitted 8/30/2010 by PaweĊ‚ Daroszewski

It is sometimes necessary to reopen a ticket per hand. Especially when agents answer customers' phone calls. Now reopening is realised, when a customer sends an e-mail message, or comments the topic only. Reopening closed tickets could be useful as well.

Comments

Nathaniel Rasmussen: 

+1 This becomes especially important because the new merge functionality closes the ticket (when sometimes you want to merge 2 active tickets.

11/9/2010 5:01:04 PM +02:00
Andrea Confalonieri: 

+1

1/28/2011 11:00:45 AM +02:00