Knowledge base Feature Requests Ticket Rules - ON/OFF switch? [DONE] Ticket Rules - ON/OFF switch? [DONE] Submitted 7/15/2010 by Brian Lang It would be nice to have the ability to turn rules on and off, so you don't have to delete and re-create them. Comments customer.service: +1 Especially for initial help desk setup testing. 8/4/2010 7:38:29 AM +03:00 John Haronian: +1 (For now, when i want to disable a rule, i add a condition like "Message content equals GFEEGF67g96" ...which effectively disables the rule.) 10/20/2010 8:39:45 AM +03:00 Level 2 Support: Thank you for your feedback! 11/10/2010 3:02:38 PM +02:00