Knowledge base Feature Requests Additional (Optional) Fields For Submitting a Ticket [DONE] Additional (Optional) Fields For Submitting a Ticket [DONE] Submitted 11/17/2010 by jwilson4jc Add New User Ticket Fields: (When Submitting a New Ticket) First & Last Name Phone # Address Company Name Etc... Comments altapapoumos: do you have a date for a new version with this feature (add fields to the submit ticket form) ? it's very important to use your software in RMA departement for example. When a person submit a new ticket to have all information : name company product serial number... Thanks 12/15/2010 7:37:28 AM +02:00 Carlos Hernández: Great idea, i need a field to mark date limit for the ticket. 2/12/2011 12:12:02 PM +02:00 Level 2 Support: Custom ticket fields are now supported in the Basic, Standard and Premium plans! 2/28/2011 6:25:41 PM +02:00