Additional (Optional) Fields For Submitting a Ticket [DONE]

Submitted 11/17/2010 by jwilson4jc

Add New User Ticket Fields: (When Submitting a New Ticket)
First & Last Name
Phone #
Address
Company Name
Etc...

Comments

altapapoumos: 

do you have a date for a new version with this feature (add fields to the submit ticket form) ?

it's very important to use your software in RMA departement for example.

When a person submit a new ticket to have all information :

name

company

product

serial number...

 

Thanks

12/15/2010 7:37:28 AM +02:00
Carlos Hern├índez: 

Great idea, i need a field to mark date limit for the ticket.

2/12/2011 12:12:02 PM +02:00
Level 2 Support: 

Custom ticket fields are now supported in the Basic, Standard and Premium plans!

2/28/2011 6:25:41 PM +02:00