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  3. Delete? No! [DONE]

Delete? No! [DONE]

Submitted 10/20/2010 by John Haronian

Only admins should be able to delete tickets, period.

And even then, the ticket should be archived somewhere for at least 30 days.

The system needs to promote accountability and access to issues and activities of the customer service agents.  Why would I want them to be able to simply delete tickets?  Then how do i know anything about it?  This is a big issue, and I hope you can address it!

Thanks.

Comments

Matt Elsberry: 

I Agree

10/29/2010 8:14:27 PM +03:00
rafael.perez: 

I totally agree and I would even go a little bit further. Why can a customer/user delete his/her own account and, with that, delete all the tickets history with their communications? As a service provider I'm liable for the service provided (and registered on the application), and when the user deletes the account and tickets, my prove of the serivce goes down the drain. There should be a way to keep a record of the tickets for, at least, the guaranty period that is offered.

Thanks.

1/6/2011 2:45:58 PM +02:00
Andrea Confalonieri: 

 I'm absolutely agree with rafael.perez !

1/28/2011 10:56:40 AM +02:00