It was verry usefull to us too...

If a ticket was open with cc emails, the awnser sould be include cc recipents too.

It would be very useful if a customer emails helpdesk@domain.com and cc's other people into the email, that these contacts be added to the ticket so that any updates are sent to them as well as the ticket holder.

This would be very helpful.   Any thoughts to when this could be implemented?

CCs are already included in the ticket replies

Hello, I was wondering if this feature is planned, we get a number of helpdesk emails that are cc'd to others but these get dropped when fed into the helpdesk via the eamil.

Is there any plan to allow for 3rd party cc's emails to be included within the tickets automatically.

thanks

Nigel

Not just included in the conversation, but the CC/BCC emails need to be shown on the ticket itself. It is important for us to know all parties to the ticket.

This and being able to transfer tickets between end users (If someone leaves the company sending them emails does no one any good) are the only things that we really miss from our old system that we used.