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  3. Update Multiple Users from One Ticket [CLOSED]

Update Multiple Users from One Ticket [CLOSED]

Submitted 12/9/2010 by support

I am currently supporting users who need to submit questions, problems, tasks related to a single ticket. Can you recommend an existing feature that supports multi-user updates?

Thanks for your quick reply,

Comments

steve: 

I second this one...

5/23/2011 9:36:57 AM +03:00
Level 2 Support: 

You can use the user groups functionality to add those users in a single group where they can share tickets.

6/16/2011 2:35:42 PM +03:00