Knowledge base Feature Requests Canned Responses available to ALL Canned Responses available to ALL Submitted 11/7/2010 by AllenD It would be tremendous if Canned Responses could be configured by administrators for ALL agents under Site Management. Comments Stephanie: I agree. This would be helpful to get new agents started with generic responses. It would also be helpful if the agent could customize a personal response to make it sound more like them. Would be similar to copying a canned response. 3/27/2012 11:00:29 PM +03:00