Can we have a rule function to make responses via email from certain departments as private please?
Scenario:
1. Customer emails us to ask for volume pricing.
2. We assign to our distributor contact in the distributor department and the help desk emails them the ticket.
3. Distributor responds via email with best cost price which we need to be hidden from the customer/requester. In fact we need all distributor comments hidden from the customer.
It looks to be an easy change as most other rule functions are there except this one. Thank you.