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  3. Improve ticketing dates

Improve ticketing dates

Submitted 2/12/2011 by Carlos Hernández

For my clients, and control department, I need 5 essential fields:

1. date you need the job (In submit a ticket form)

2. date I promise to deliver work (when i assing a ticket)

3. date ticket is resolved

4. date ticket is closed

5. number of times the ticket has been reopened

Comments

Level 2 Support: 

 

The custom ticket fields functionality can be used to add the fields that you need.

2/28/2011 6:28:24 PM +02:00