1.  Knowledge base
  2. Feature Requests
  3. Ability to either CC or Add Users to a Ticket

Ability to either CC or Add Users to a Ticket

Submitted 9/20/2013 by jeverling

Would be great if we could add another user or agent to a ticket along with the assigned agent. When closing a ticket or updating a ticket be able to CC or add Agent.

Thanks,

JASON

Comments

Level 2 Support: 

Hi Jason,

A ticket cannot be submitted from more than one user at the same time. You can however add users to user groups where they can share tickets. The same goes for the agents - you cannot assign a ticket two two agents at the same time. You can however assign a ticket to department which is essentially a group of agents.

3/20/2014 2:38:30 PM +02:00