I am using Kaseya as a managed services platform. I have set my system to email the tickets that it generates to my eStreamDesk account.
My problem is that all of the emails come from one specific email address.
The tickets always contain the client name and the computer it is associated with in the subject of the email.
I would like to create a rule that assigns tickets to owners based on the subject line contents.
Example: IF subject line contains [root.abc_rootbeer] THEN ticket owner = [firstname.lastname@example.org]
Thank you and keep up the great work!