Love how quick and easy it is but it is almost too basic.  For instance I . Ta field called "hours worked" But I can't report on it and I can't summarize it and I can't even see it when I view a ticket and all comments - only the comments are displayed.  Seems you should be able to change output of displays and summarize numeric fields...

And when I look at some feature requests like suggestions asking for reports to be out put to csv 2 years ago, the question is never really answered.  that question is basic and should have been solved in about 5 minutes.

I am in trial mode and would love to use permanently but seems very constrained in it's ability to customize