Consider a field to track time spent on a ticket

Submitted 8/19/2010 by kbenson

If reporting were available, I'd like to be able to enter a number of minutes spent on resolving a ticket.  Then at the end of a period of time (week / month), I'd like to report time spent by type of problem etc. This information would be valuable in justifying staffing for tech support.

Along a similar vein, it would be nice to be able to compute mean time between ticket origination and solution. 


Andrea Confalonieri: 


I Agree !!!

1/28/2011 10:54:35 AM +02:00
Level 2 Support: 

You can use the custom ticket fields functionality to add the field. Additional reporting functionality is coming soon

5/3/2011 2:46:33 PM +03:00