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  3. Divide customers into group [DONE]

Divide customers into group [DONE]

Submitted 6/25/2010 by Frank Rosenbäck

It would be nice to be able to devide customers into different companyes or departments, and make a customer able to se all tickets in that company / department, in that way its possible for the customer to see how much impact he/she has on the it department.

Comments

Brian Lang: 

Good idea. My IT Department serves multiple company/departments, so tracking by company/department would be extremely useful.

7/15/2010 3:00:55 PM +03:00
Matt Elsberry: 

+1 My company serves many different clients as well.



EDITED: Would also like to be able to assign an administrative contact to each individual group, as well as add the group's contact information like Address, phone, fax, and of course email.
8/27/2010 7:36:28 PM +03:00
Michael Check: 

+1 This would be really helpful for us as well.  We have many clients and would like to separate them so that even they could monitor their tickets.


Extending this idea, we could have a nice little javascipt pop-up window that allows their users to directly enter requests from our web portal.

8/19/2010 6:36:56 PM +03:00
Laurence Crummay: 

+1 This would be a very useful feature.


Another idea would be to add a new rule to match part of the requester's email address, i.e. the @customername.com bit and automatically assign to a particular department/group.

1/13/2011 10:32:37 AM +02:00
Level 2 Support: 

User groups are already supported!

4/19/2011 12:06:28 PM +03:00