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  3. Case insensitive message rules [DONE]

Case insensitive message rules [DONE]

Submitted 7/15/2010 by Brian Lang

I created a message rule as follows:

Rule Trigger: Ticket is created

Rule Conditions: Ticket Subject Contains Urgent

Rule Actions: Set Priority Urgent

 

Then I sent in a couple of test messages with "URGENT", "URgent". These did not match.

A test message with "Urgent" did match.

 

Can Rules please be made case insensitive?

Comments

Level 2 Support: 

Rules are now case insensitive! Thank you for your feedback.

7/19/2010 11:59:16 AM +03:00