For security reasons please, add one modification/complementing information in tail message like:
"Submitted 11/20/2010 2:57:26 PM -02:00 Solved 11/20/2010"
adding more "Source IP and geographical location" , example using data from http://www.geobytes.com/IpLocator.htm?GetLocation
"Submitted 11/20/2010 2:57:26 PM -02:00 Solved 11/20/2010 Source IP 188.18.91.22 From Moscow, MC, RU"
This is perfect to global use of the system.