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Reports and features

Submitted 12/13/2011 by mmitson

This would be helpful to any helpdesk manager out there!

Need end of the month reporting: Total Volume of requests, Requests by department, Requests solved / Open / pending by technitian....

Additional Report features: 

1. Custom date ranges for reporting

2. Custom report builder

3. Scheduled automated reports sent via email.

Comments

dan.tisone: 

I concur.  We will need the ability to report on our custom fields.

12/19/2011 6:07:14 PM +02:00
bill.kindle: 

Ditto.

2/7/2012 9:49:01 PM +02:00