Reports and features

Submitted 12/13/2011 by mmitson

This would be helpful to any helpdesk manager out there!

Need end of the month reporting: Total Volume of requests, Requests by department, Requests solved / Open / pending by technitian....

Additional Report features: 

1. Custom date ranges for reporting

2. Custom report builder

3. Scheduled automated reports sent via email.



I concur.  We will need the ability to report on our custom fields.

12/19/2011 6:07:14 PM +02:00 


2/7/2012 9:49:01 PM +02:00