Knowledge base Feature Requests Custom Fields for categorization [DONE] Custom Fields for categorization [DONE] Submitted 8/19/2010 by Michael Check Custom fields with optional pre-populated drop-down lists would be an excellent addition to help our customers (and us) categorize their requests. These could be used in triggers to send to specific queues or people. Comments Level 2 Support: Custom ticket fields are now supported in the Basic, Standard and Premium plans! 2/28/2011 6:27:57 PM +02:00