Knowledge base Feature Requests Rules for Tickets Fields [DONE] Rules for Tickets Fields [DONE] Submitted 3/1/2011 by Carlos Hernández Send an email when a data is changed. Comments admin: You can do it in the rule session. If you trigger the rule by "updating comment" and doing the action "send email", thats it. 3/23/2011 6:27:35 PM +02:00 Level 2 Support: Support for custom ticket fields in the rules engine is now available 6/16/2011 2:31:01 PM +03:00