Knowledge base Feature Requests Ability to merge duplicate tickets [DONE] Ability to merge duplicate tickets [DONE] Submitted 7/1/2010 by Nathaniel Rasmussen If a "Customer" tries to update their ticket with a totally new email, there should be away to merge that new information into the existing ticket. Thanks. Comments Brian Lang: Second this. We often get people replying or forwarding information which is related to the original email. These need to be merged. 7/15/2010 2:21:21 PM +03:00 Level 2 Support: This feature is now available! Thank you for your feedback. 7/19/2010 1:45:03 PM +03:00