Ability to merge duplicate tickets [DONE]

Submitted 7/1/2010 by Nathaniel Rasmussen

If a "Customer" tries to update their ticket with a totally new email, there should be away to merge that new information into the existing ticket.




Brian Lang: 

Second this. We often get people replying or forwarding information which is related to the original email. These need to be merged.

7/15/2010 2:21:21 PM +03:00
Level 2 Support: 

This feature is now available! Thank you for your feedback.

7/19/2010 1:45:03 PM +03:00