1.  Knowledge base
  2. Feature Requests
  3. Allow agents to edit a user from a ticket

Allow agents to edit a user from a ticket

Submitted 4/2/2012 by Stephanie

It would be awesome if I could edit a user to include notes such as which organization they are from, what position they hold in that organization, if there is a specific feature they are experiencing issues with etc. 

Many thanks,

Stephanie

Comments

Level 2 Support: 

Hello,

When you're viewing a ticket you will notice a box on the right that contains the basic user information. In that box there is an "Add note" link that allows you to enter such information.

4/3/2012 1:41:50 PM +03:00