With the eStreamDesk API your application can easily delete tickets by id.
The delete a ticket you need to make a DELETE request to your Tickets API url with an "id" parameter specifying which ticket has to be deleted:
There are two ways to authenticate with the Tickets API:
"apikey" header or get parameter - with this authentication the system will provide access to all tickets
"email" and "password" headers or get parameters - only administrative credentials will be accepted as agents cannot delete tickets