How to forward my e-mails to automatically create tickets?

Submitted 5/13/2009 by Level 2 Support

Each account comes with a personalized e-mail address. If your account is then your e-mail will be All e-mails sent to your eStreamDesk e-mail address will be automatically converted to tickets.

You can set up a forwarding from your support e-mail address to your eStreamDesk e-mail address. If you use Google Apps or GMail then you can do it easily by using their "filters" functionality.

Forwarding mail in GMail

Forwarding mail in Exchange