How to assign tickets to different departments?

Submitted 7/26/2010 by Level 2 Support

With eStreamDesk you can forward as many e-mails as you need to your account -,,, etc.

To dynamically add labels to the tickets created you simply add the label to your eStreamDesk e-mail address. For example you might want to forward to This way all tickets created from will have the label "sales" applied to them.

Once your e-mail forwarding is configured you can apply different rules based on the labels of your tickets. You can easily assign tickets with "sales" label to your Sales department, tickets with "support" label to your Support department and so on.