1. “Your website isn’t the center of your universe. Your Facebook page isn’t the center of your universe. Your mobile app isn’t the center of your universe. The customer is the center of your universe.”- Bruce Ernst
2. “When you’re trying to make an important decision, and you’re sort of divided on the issue, ask yourself: If the customer were here, what would she say?”- Dharmesh Shah
3. “The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.” – Valeria Maltoni
4. “Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.” – Shep Hyken
5. “Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.” – Richard Branson
6. “Customer experience is a catalyst of transformation. It directly impacts culture, strategy, structure and all parts of a business.” – Christine Crandell
7. “Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new…If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.” – Seth Godin
8. “Cheers to a new year and another chance for us to get it right.” – Oprah Winfrey
9. “Your most unhappy customers are your greatest source of learning” - Bill Gates
10. “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves” - Steve Jobs
11. “If you do build a great experience, customers tell each other about that. Word of mouth is very powerful” - Jeff Bezos
12. “It helps a ton when you learn people’s names and don’t butcher them when trying to pronounce them” - Jerry Yang
More articles:
1. Inspiring Customer Service Quotes pt.1
2. Developing a Customer Service Plan
3. Customer Service Trends 2014