With the eStreamDesk API your application can easily delete tickets by id.

The delete a ticket you need to make a DELETE request to your Tickets API url with an "id" parameter specifying which ticket has to be deleted: 

http(s)://yourcompany.estreamdesk.com/api/tickets?id={ticketId}

There are two ways to authenticate with the Tickets API:

• "apikey" header or get parameter - with this authentication the system will provide access to all tickets
• "email" and "password" headers or get parameters - only administrative credentials will be accepted as agents cannot delete tickets