Believe it or not, there are still businesses out there wondering if they really need a cloud based helpdesk solution as a part of their IT management tools. Our advice to them is that if they want to increase their productivity and profit margins – they should get one.
1. The advantages - too many. For example – using third-party servers immediately cuts down the installation and maintenance costs. You are connected to your helpdesk no matter where you are, as long as you have Internet there. Also, no need to update – everything is up to date and updates automatically, there are many functionalities and utilities that are so helpful, that you will wonder how have you been working without them. What I am trying to say is, that it is the obvious choice for your business.
2. On-premise vs. Cloud Solution – if you are using a lot of internally developed applications or you are not allowed to use cloud based helpdesk (as are some government entities and some businesses), then maybe yes – the on-premise helpdesk solution is the right type for you, other than that – this type of solution doesn’t put up a good fight against the cloud based solutions. As said before – the second type has too many advantages and if you don’t think that a decrease in the costs for helpdesk is vital for your customer service, well…
3. Who offers such cloud based solutions – we do. Custom branding, web based, easy and intuitive to use, Twitter and Facebook integrated etc. There is really nothing to wonder about. Try eStream HelpDesk. For free. Yes.