Feature Requests Solutions and FAQs Announcements The latest topics published in eStreamDesk eStreamDesk 1.2 Feature Requests <p> Is it possible that a feature is made in which only users from within the Google Apps domain can raise a ticket and they need to login to their Google Apps account to raise a ticket or if they are already logged in, using SSO they are logged into estreamdesk?<br /> <br /> I&#39;m an admin of an educational institute and would like to restrict the tickets raised to the users of my domain only.</p> http:///forums/14/topics/2515 http:///forums/14/topics/2515 Tue, 27 Jul 2010 17:12:26 GMT 2010-07-27T17:12:26 Solutions and FAQs <p> With <strong>eStreamDesk</strong> you can forward as many e-mails as you need to your account - s<em>ales@yoursite.com</em>, <em>support@yoursite.com</em>, <em>marketing@yoursite.com</em>, etc.</p> <p> To dynamically add labels to the tickets created you simply add the label to your <strong>eStreamDesk</strong> e-mail address. For example you might want to forward <em><strong>sales</strong>@yoursite.com</em> to <em>yoursite<strong>+sales</strong>@estreamdesk.com</em>. This way all tickets created from <em><strong>sales</strong>@yoursite.com</em> will have the label &quot;<strong>sales</strong>&quot; applied to them.</p> <p> Once your e-mail forwarding is configured you can apply different rules based on the labels of your tickets. You can easily assign tickets with &quot;<strong>sales</strong>&quot; label to your <strong>Sales department</strong>, tickets with &quot;<strong>support</strong>&quot; label to your <strong>Support department</strong> and so on.</p> http:///forums/13/topics/2477 http:///forums/13/topics/2477 Mon, 26 Jul 2010 13:00:06 GMT 2010-07-26T13:00:06 Feature Requests <p> the ability to add a personal signature under each comment would be nice</p> http:///forums/14/topics/2426 http:///forums/14/topics/2426 Sat, 24 Jul 2010 07:50:53 GMT 2010-07-24T07:50:53 Feature Requests <p> sometimes you need to answer to an alternate e-mail address.&nbsp;</p> http:///forums/14/topics/2425 http:///forums/14/topics/2425 Sat, 24 Jul 2010 07:50:06 GMT 2010-07-24T07:50:06 Feature Requests <p> Need to search by # or text in ticket</p> http:///forums/14/topics/2376 http:///forums/14/topics/2376 Fri, 23 Jul 2010 04:18:54 GMT 2010-07-23T04:18:54 Feature Requests <p> Please add the ability to delete users.</p> http:///forums/14/topics/2357 http:///forums/14/topics/2357 Thu, 22 Jul 2010 17:18:02 GMT 2010-07-22T17:18:02 Feature Requests <p> It will be easier to select if a ticket # is displayed. Also it will be helpful if&nbsp; &quot;Asignee&quot; can be displayed.</p> http:///forums/14/topics/2235 http:///forums/14/topics/2235 Wed, 21 Jul 2010 13:44:38 GMT 2010-07-21T13:44:38 Announcements <p> eStreamDesk now supports time zone settings globally for a helpdesk site and per individual user</p> http:///forums/12/topics/2231 http:///forums/12/topics/2231 Wed, 21 Jul 2010 12:33:59 GMT 2010-07-21T12:33:59 Feature Requests <p> My company currently uses OTRS. One of the features of OTRS is called &quot;Bulk Action&quot;. This lets you place a checkmark beside a number of tickets, and then click a button. Then you can select actions to perform on all those tickets at the same time.</p> <p> Some actions include:</p> <ul> <li> Add an internal note/comment</li> <li> Change the state (closed, open, etc...)</li> <li> Change the owner</li> <li> Change the queue</li> <li> Change the priority</li> <li> Merge tickets (to oldest selected, or to a specific ticket number)</li> </ul> <p> It would be really nice to have a similar feature in eStreamDesk.&nbsp;</p> http:///forums/14/topics/2038 http:///forums/14/topics/2038 Fri, 16 Jul 2010 11:07:37 GMT 2010-07-16T11:07:37 Feature Requests <p> Request for a feature to be added that would allow a Ticket to be Copied to the Knowledge Base.</p> http:///forums/14/topics/1983 http:///forums/14/topics/1983 Thu, 15 Jul 2010 12:42:02 GMT 2010-07-15T12:42:02 Fri, 30 Jul 2010 15:10:08 GMT http:///rss/newtopics 60 Fri, 30 Jul 2010 15:10:08 GMT support@estreamdesk.com